Refund policy

Refund Policy

At RB Customs, we take pride in creating high-quality, custom graphic T-shirts and sweatshirts. Because each item is made-to-order, we do not accept returns or exchanges for change of mind.

If an item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will work with you to resolve it.

Important: Once an order has been shipped, responsibility for delivery transfers to the carrier (e.g., USPS, UPS, FedEx). RB Customs is not responsible for delays, lost packages, or delivery issues once the item is in transit. We recommend tracking your order and ensuring your shipping address is accurate.